Technology

Infrastructure

All-In-One PC-based Communications:

• PABX

• ACD - Automatic Call Distribution

• IVR - Interactive Voice Response

• CTI - Computer Telephony

• Fax Server

• Unified Messaging (fax, e-mail, voice mail, web chat)

Independent Servers

• Messaging

• Web

• Database

• Application

Redundant Dedicated W1 - PRI ISDN Voice Channels to any point in the world.

Dedicated IPL lines for Data Infrastructure

Applications

CRM Application -

• Account Management System

• Service Management

• Sales Management (sales and marketing)

Web Client Self-Service Portal

Web Customer Self-Service Portal