About US

Overview
VQ Interaction Solutions started providing affordable outsourced business to business (B2B) telemarketing and call center services in January, 2003. It was conceived by a group of dedicated entrepreneurs and experts with diverse skills in Information Technology, Customer Service, Franchise Development Support, Outsource Services and Telecommunications.

Mission and Vision
The success of VQ Interactive Solutions is determined by its success in operating as a unified team. We are committed to earning  the trust and respect of our customers. Our management is dedicated to upholding our mission statement for every assignment. The entire staff of VQ Interactive Solutions shares this vision of distinctive quality and unparalleled customer service. 

Top 5 Reasons to do business with VQ Interactive Solutions:

1. Quality of available agents. We provide an environment that promotes success.  Our benefits attract highly educated and devoted employees.
2. Cost.  We provide excellent customer service that is very affordable.
3. Telecommunication Infrastructure.  We provide advanced telecommunication technology and are dedicated to updating as technology advances demand.
4. Support Services.  We provide customer support that is customized to fit the needs of your business. 
5. Management.  We offer a management team that is highly experienced and committed to creating an atmosphere that promotes a successful business.

 

We have used VQ for over a year as part of our overall marketing effort. We have some of the most difficult people to reach...owners of privately held businesses. When comparing VQ to some other telemarketing firms we’ve used in the past, we have found the leads they have provided to be of superior quality to the other firms we’ve used.

Most telemarketers go for volume, VQ goes for exceptional quality. Dollar for dollar, our investment in lead generation and follow-up has decreased by almost 40% while the quality of our leads have increased 45%. I would define that as exceptional value. They are not boiler plate in their approach, but rather they work closely with us to maximize results. I would recommend VQ to anyone that needs quality lead generation!

Darrell Crawford
The Vantage Group

Customized Implementation Program

VQ Interactive Solutions takes great care to provide your project with customized implementation to meet your unique business needs.  We do this through the following processes:

Training of our staff

• Procedures

• Softcopy of Training Materials and Supporting Materials

• Scripting to fit your project

•  Sample recordings and products

• Certification Process that is customized to your project.

System Application Requirements

• Upload Data Requirements

• Report Requirements (Daily, Weekly, Monthly, Adhoc)

• Return Data Requirements

• Technical Certification of the returned data

• Quality Recording Requirements

• FTP Requirements

Infrastructure

• Line Requirements (1-800, Outbound Lines)

• Call Flow Requirement

• Call Control Requirements (Conference Call, Call Transfer, Monitoring)

•  Administration

• Project Protocol

• Project Manager contact

Campaign Schedules

Project Preparation (2 weeks)

• Contract Signing

• Staffing

• Script Review

• Reports Preparation

• Train the Trainer

Project Training (2 days)

• Product Knowledge Training

• Loading of Initial Data

• Project specific certification

Test Campaign (2 – 3 weeks)

Go Live

Ongoing Campaign Evaluation